How to Put Divi in Safe Mode for Testing When There is a Problem

Introduction

When encountering issues with your Divi-powered WordPress site, enabling Safe Mode can help you diagnose and resolve problems by temporarily disabling third-party plugins and custom code. This guide will walk you through the steps to put Divi in Safe Mode for effective troubleshooting.

Step 1: Access Divi Support Center

1. Log in to Your WordPress Dashboard: Navigate to your WordPress login page and enter your credentials to access the dashboard.
2. Go to Divi Support Center: In the WordPress dashboard menu on the left, find the "Divi" section and click on "Support Center".

Step 2: Enable Safe Mode

1. Locate Safe Mode: In the Divi Support Center, scroll down until you find the "Safe Mode" section.
2. Enable Safe Mode: Click the "Enable Safe Mode" button. This action will deactivate all third-party plugins and customizations, allowing you to test your site in a controlled environment with only the Divi theme and its core functionality active.

Step 3: Test Your Site

1. Navigate Your Site: Visit different pages on your site to see if the issues persist. Safe Mode helps determine if the problem is caused by third-party plugins or custom code.
2. Perform Common Actions: Try to replicate the actions that were causing issues, such as editing a page, updating settings, or loading specific content. Note whether the problems still occur.

Step 4: Analyze Results

1. Problem Persists: If the issues continue even in Safe Mode, the problem likely lies within the Divi theme or core WordPress files. You may need to contact Divi support for further assistance.
2. Problem Resolved: If the issues are resolved in Safe Mode, this indicates that a third-party plugin or custom code is causing the problem. The next step is to identify the culprit.

Step 5: Identify the Problematic Plugin or Code

1. Disable Safe Mode: Return to the Divi Support Center and click the "Disable Safe Mode" button to re-enable all third-party plugins and customizations.
2. Systematically Disable Plugins: Go to the "Plugins" section of your WordPress dashboard and deactivate all plugins.
3. Reactivate Plugins One by One: Reactivate each plugin one at a time, checking your site after each activation to see if the problem reappears. This will help you pinpoint the exact plugin causing the issue.

Step 6: Review Custom Code

1. Check Custom Code: If plugins are not the issue, review any custom code added to your site. This includes custom CSS, JavaScript, and PHP snippets.
2. Disable Custom Code: Temporarily remove or comment out custom code to see if this resolves the issue. Gradually reintroduce the code to identify any problematic snippets.